Shipping policy
All orders are processed the same day after receiving your order confirmation email. You will receive another notification when your order has shipped.
Couriers
We ship through the top local and international shipping companies. This includes – but not limited to – UPS, Aramex, Fedex, DHL, Zajel, and Emirates Post.
Domestic shipping
For calculated shipping rates, shipping charges for your order will be calculated and displayed at checkout.
Free domestic delivery is available for orders over AED 1,500 within the United Arab Emirates. For orders under AED 1,500, we charge AED 30+ for local delivery.
Deliveries are made from 8:00am to 9:00pm. We will contact you via email or text message with the phone number you provided at checkout to notify you on the day of our arrival.
International shipping
We offer international shipping to most of the countries. Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer unless it was clearly mentioned by our customer service prior placing the order that we will be responsible for the destination charges.
Our average shipping transit time
- USA: 3 to 5 days
- Europe: 2 to 3 days
- GCC: 1 to 3 days
- Others: 3 to 7 days
Shipping discount
From time to time, we offer special discounts on domestic or international shipping rates through our website. Please contact us and request a quote prior to placing your order. You may contact us at contact@menaoptics.com.
Checking order status
When your order has shipped, you will receive an email and/or sms notification from us which will include a tracking number you can use to check its status. Please allow 2 business days for the tracking information to become available.
If you haven’t received your order within 2 business days of receiving your shipping confirmation email, please contact us at contact@menaoptics.com with your name and order number, and we will look into it for you.
Refund, return, and exchange
As articulated in our Return and Refund Policy, We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at contact@menaoptics.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Contact
If you have any further questions, please don’t hesitate to contact us at contact@menaoptics.com.